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 MINISTRY OF RUGS

Returns, Exchanges & Refunds

Changed your mind? No problem. We have a hassle - free 30 days returns, exchange and refund policy.

We hope you love what you buy from us but understand if for any reason you wish to return something, you may do so, simply return the item(s) in unused and in perfect condition, complete with original packaging and we will issue you full immediate refund. 
Returns:
  • If you wish to return or cancel your order, you must notify us within 14 days.
  • You have 30 days from receipt of your order to return an unwanted item to us for a full refund for full price items and sale items purchased online must be returned within 14 days.
  • Returned items must be in their original packaging (including labels, and unassembled) and in adherence with our return policy. 
  • You will be responsible for the costs associated with returning the item (s) back to us. 
  • The item (s) in the parcel must be insured, shipped back to us on a secure recorded delivery and the tracking details must be shared with us as soon as the parcel is sent to us. 
  • If the item (s) are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund. You are responsible for safe return of item (s) back to us. 
  • After receiving your return, we'll inspect it and if everything is in order, issue a refund.
  • We do accept returns in person under certain circumstances. In person returns must be pre-arranged with our logistics team by contacting us. 
Exchange
  • If you want to exchange the item (s) you have bought from us, we will send you a return label, put on the parcel and send it back to us. 
  • Once we receive the parcel, we will send the new item to you without any further delivery charges.
  • In some cases, you may need to pay the price difference if the new item (s) is more expensive. 
Refunds
  • Refund will be made to the original method of payment.
  • Refund may take around 5-10 working days for it to appear on your account depending on your method of payment.
  •  In most cases we will inform you confirming we have processed a refund.
  • Should we need to obtain card details in order to process your refund, we will get in touch with you. 
  • We cannot issue refunds to expired credit or debit cards.
  • Please keep your postage tracking number safe. 
  • We reserve the right to refuse a refund on items deemed damaged or not to be resalable. This does not affect your statutory rights in connection with faulty items.

The policy above complies with the Consumer Contracts Regulations 2013. For full details of your rights under the Regulations, please contact your local Citizens Advice Bureau or a Solicitor.

Frequently Asked Questions

  • Is there a charge on exchanging items?

No. Plus we will pay for the return postage to return the item (s) back to us. 

  • Do I need to pay for postage to return items for refund?

 Yes, unless you are returning an item that is faulty or damaged. You will be responsible for return postage plus insurance in case of loss.

Yes.

You can contact our Customer Service team by emailing us: info@ministryofrugs.com