24 Hour Delivery In London | Free Next Day Delivery In UK | Expedited Delivery To EU & North America

 MINISTRY OF RUGS

FAQ

To answer some of the most common questions we get from our customers, we have put together this frequently asked questions section to save you time. If we have not covered your question or you would like more information, please don’t hesitate to contact us. 

You can contact our Customer Service team by emailing us: info@ministryofrugs.com

Delivery:
  • Can I collect my order? 

Yes but you must arrange collection, Please contact us if you want to come and collect your order from us. 

  • What happens if I order multiple items?
If you have placed your orders within a reasonably close timeframe, all your items will be shipped together once everything is ready to go. Otherwise, they will be shipped separately. 
  • Can I have my items delivered to an alternate address?
Yes, to arrange for your items to be delivered to an alternate address, please contact us. 
  • Can I have my order delivered to a store or a pickup point?
Yes, to arrange for your items to be delivered to a store or a pickup point, please contact us.
  • Do I have to be there to sign for delivery?

Yes, The driver will ask you to sign for the delivery and take an image of the item to confirm your delivery or collection has been successful.

  • What if I am not at home on the delivery date or if I miss it?

If you will not be home for delivery and are unable to change the date of your delivery, the our driver or the courier will return your order to the warehouse and you need to get in touch to reschedule the delivery.

  • My delivery time slot has passed and I've not received anything yet. What should I do?

We will give you a rough estimation of time and day for delivery, but if the order has not arrived or it is significantly delayed, please inform us immediately.

  • How can I track my order?

We will send you the tracking details when your parcel is dispatched. Plus you may receive emails throughout the journey, which will include all of your delivery information.

Returns: 

  • Is there a charge on exchanging items?

No. Plus we will pay for the return postage to return the item (s) back to us. 

  • Do I need to pay for postage to return items for refund?

 Yes, unless you are returning an item that is faulty or damaged. You will be responsible for return postage plus insurance in case of loss.

Yes. You must do so within 14 days.